- General Information
 - Manufacturer
 - Cisco Systems, Inc
 
- Manufacturer Website Address
 - http://www.cisco.com/c/en_au
 
- Brand Name
 - Cisco
 
- Service Name
 - SMARTnet
 
- Product Type
 - Service
 
- Service Information
 - Service Main Type
 - Maintenance
 
- Service Sub Type
 - Electronic and Physical
 
- Service Description
 - 8x5xNext Business Day
 
- Provided Support
 - Email Support
 
- Phone Support
 
- Web Support
 
- Software Support
 
- Web Knowledge Base Access
 
- Software Update
 
- New Releases Update
 
- Service Availability
 - 8 x 5 Replacement
 
- 8 x 5 Parts & Labor
 
- 8 x 5 Email Support
 
- 8 x 5 Phone Support
 
- 8 x 5 Web Support
 
- 8 x 5 Software Support
 
- 8 x 5 Web Knowledge Base Access
 
- 8 x 5 New Releases Update
 
- Service Response Time
 - Next Business Day
 
- Service Location
 - On-site
 
- Service Duration
 - 1 Year
 
- Product Supported
 - Cisco Catalyst 2960-48TC-S